Frequently Asked Questions.
Rooms.
How Many rooms are there at Empire Retreat and Spa?
We have 12 suites or villas with six different options.
What are your room types and how many of each do you have?
We have two Loft Suites, these sleep two adults and have either a Queen or a King Size bed.
We have one Courtyard Suite this has a King size bed and sleeps two adults
We have four Deluxe Balcony Suites. These all have King size beds and sleep two adults
We have one Studio Suite. This has two King size beds that are able to be split into four King singles. This can sleep up to four adults.
We have three Luxury Villas. They have a King size bed and can sleep two people. We have one Luxury Farmstead. This two bed two bath property has two king beds that can also be split into king singles. Sleeps up to four.
What products do you use in your rooms?
We use an Australian Made product by a company called Salus. It uses plant extracts, powerful botanicals and 100% essential oils.
What makes up the kitchenette in the Studio Suite and also the Luxury Villa?
The Studio Suite and Luxury Villas both have a microwave, coffee machine, kitchen sink, fridge (Bar in the Luxury Villa, full size in the Studio).
What is available in the kitchen in the Farmstead?
The Luxury Farmstead has an oven, coffee machine, sink, fridge, dishwasher and everything needed to prepare a gourmet meal.
Does my room have coffee and tea making facilities?
All rooms have a kettle, tea and coffee bags, bar fridge and long life milk in your fridge.
Check In / Check Out
Can I get an early check in or late check out?
Please contact on the morning of arrival to enquire if we are able to get you into your room early. Our team is very small and with the Retreat being so busy we need all the time in between guests to make sure all rooms are cleaned and sanitised to maintain our high level of cleanliness.
What time is check in and check out?
Check in is from 2pm and Check out is 10am.
What happens if we need to check in after reception is closed?
That’s not a problem. Self check in instructions will be left on the Reception desk for your arrival.
Hours
What are your opening hours and contact details:
Reception is open 9am to 4pm weekdays and 10am to 3pm weekends and Public Holidays, 9755 2065 or retreat@empireretreat.com
Our Spa is opening daily from 10am to 5pm and shut some Public Holidays, 9755 2233 or spa@empireretreat.com.
About Empire Estate
Who owns Empire Retreat?
Empire Retreat is owned by a Partnership of 3 local Families.
Do you accept children?
We are a Retreat for Adults only minimum age is 18.
Do you accept pets?
We do not accept any pets
Do you have a minimum stay?
There is a 2 night minimum stay over weekends. There is a three night minimum stay over peak periods and long weekends.
Gift Vouchers
How do I purchase an Empire Retreat Gift Voucher?
Please call us to purchase a card gift voucher and we can send this out to you. Alternatively all other vouchers may be purchased online on this website.
Can I transfer my Empire Retreat voucher to an Empire Homewares Voucher?
Empire Retreat and Empire Homewares are owned by separately and our vouchers are non transferrable.
Empire Restaurant
Do you have a restaurant?
We provide a complimentary breakfast service to our guests between 8-10am. We do not have an onsite restaurant for lunches or dinner but we can provide you with an amazing Gourmet Hamper for two people.
How much and what is in your Gourmet Hamper?
Our Gourmet Hamper is $130 and comfortable feeds two people for lunch or dinner. We have a seasonal mixture of cold meats, cheeses, crackers, antipasto, nuts, fruits and veg, bread, chocolates and dips. Alternatively in our Farm store, available during business hours, we have a range of local produce for you to choose what suits.
Can you provide for dietary requirements?
We always do our best to provide for all dietary requirements. Please give us as much notice as possible so if we need to order something specific, we have the time to do that. At least two weeks in advance would be ideal.
Can my friends come to breakfast?
Our Dining room has been built to cater for the guests that we having staying. If you have a friend or family member who would like to join us for breakfast please get in touch with our friendly guests services team to find out if we can accommodate.
Empire Spa
How far in advance do I need to book into the spa?
For Group & Couples bookings we recommend booking at least a month in advance to get an appointment time that is suitable. For single appointments we have more flexibility and bookings can be made throughout the week. Although during in Peak Periods we do encourage you to booking 2 weeks in advance to avoid disappointment.
Can I cancel my appointment?
Empire Spa is a small, exclusive establishment. Due to demand, we request 48 hours notice for any cancellations and changes to appointments.
We require 100% payment of your spa booking to be made at the time of booking.
A 10% Sunday surcharge is added to all treatments.
Please note that failure to attend your appointment or insufficient cancellation notice will result in the loss of your deposit or the deduction of your voucher for the scheduled treatments.
Prices are subject to change at the discretion of the business, without prior notice. Credit card charges apply to all payments made. Fees are non-refundable.
Whilst we understand circumstances may arise where you need to cancel or change your reservation, cancellation fees will be incurred if within this time frame.
Should you not be able to attend on the day of your appointment, 100% cancellation will apply unless the appointment is able to be filled.
No fee will be incurred if a cancellation or change is made more than 48 hours prior to your scheduled treatment.
If a client does not attend their appointment, the TOTAL amount of paid is forfeited with no refunds or credit transfer.
This policy is implemented under all circumstances unless sufficient notice is given, as outlined above.
Group booking are subject to a 14 day cancellation policy,
How many people can have an appointment at once in the spa?
Our spa has four rooms. Two couples rooms and two single rooms and we can take a maximum of six people.
What products do you use in the Spa?
At Empire Spa we use multi award winning Vanessa Megan certified organic skincare.