Our goal at EMPIRE Spa is to provide a serene atmosphere so you obtain maximum benefit from our services. We need your assistance to achieve this and ask our guests to observe the following: Please arrive 10 minutes before the appointed time of your treatment.
We prefer the Spa to be free of mobile phones. If you must bring your phone, we ask you to switch it off before you enter the treatment areas.
Some of our treatments may not be suitable for all guests. Please discuss any circumstances or medical conditions that could affect your Spa experience. Our Spa reception team will be happy to discuss any special requirements you have and advise which treatments are suitable for you. We are also happy to recommend and assist in planning a personal program to suit your individual needs.
Credit card details are required to secure all bookings made at EMPIRE Spa. Failure to attend an appointment or insufficient cancellation notice will result in your credit card being charged for the treatments scheduled.
A 15% surcharge applies for all treatments conducted on a public holiday which is charged upon appointment checkout.
EMPIRE Spa is a small, exclusive establishment. Due to demand, we request 24 hours notice for cancellations and changes. While we understand circumstances may arise where you need to cancel or change your reservation, cancellation fees may be incurred.
No fee will be incurred if a cancellation or change is made 24 hours prior to your scheduled treatment.
If less than 24 hours notice is given, a cancellation fee for the TOTAL amount of the reserved treatments is charged to your credit card.
If the client does not attend their reserved treatment, the TOTAL amount of the reserved treatments is charged to your credit card.
This policy is implemented under all circumstances unless sufficient notice is given, as outlined above.